Terms & Conditions

Price and payment

The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT, but exclude delivery costs, which will be added to the total amount due as set out in our ‘Shipping and Returns’ section. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.We accept Visa, MasterCard, American Express, Maestro, Delta , Electron.

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 64 million member accounts in 45 countries. It's accepted by merchants everywhere, both on and off eBay.Is it safe to use? PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchants.​​We do not store credit card details nor do we share customer details with any 3rd parties.Your order will only be processed if your address can be verified by Paypal. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly described or pictured. We make every effort to ensure the accuracy of the information and imagery before publication, however we accept no liability if the information is incorrect.

​Delivery


All orders are normally dispatched within 1-2 working days of placing your order.

Orders are not dispatched during the weekends and UK bank holidays.
Delivery times may vary, especially during peak periods.
Signature may be required upon delivery.
PLEASE NOTE : All Maria Galland products will be dispatched within 14 working days!

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UK Standard Delivery: FREE
​Delivery usually within 2-3 working days from date of dispatch.
Ireland & Europe: Free for all orders over £50
Standard Delivery on orders under £50: £9
Delivery usually within 5-8 working days from date of dispatch.
Destination: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden.
Rest of the World
Standard Delivery from 13£
Delivery usually within 7-14 working days from date of dispatch.

Import duty​

We prepay VAT on all orders sent to a UK delivery address. If you live outside the UK* and are charged sales tax, please send us a copy of the tax invoice by email to , within 30 days and we will be happy to refund the charges. We reserve the right, however, to change our tax refund policy at any time without notice. In some cases the sales tax charged may be more than your total order value due to customs administration fees. In these circumstances we are unable to refund more than the original order value.

Return

Items can be returned within 30 days of receipt as long as the item is unopened and in a condition fit for resale.We are not responsible for any changes in product formula made by the manufacturer, unsealed/used product returns based on the change are not accepted. Please contact us with a reason for return.If you receive the incorrect product please return it and we will refund the postage costs and resend the correct item or give you a refund if preferred.​If the item is damaged in transit please provide photographic evidence and we will resend the item or issue a full refund.

Notices

All notices given by you to us must be given via the ‘Contact Us’ section.

Events outside our control.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Legal notice

Some of the products displayed here are salon products, intended only for use by appropriate salon professionals using that brand or under their supervision and advice. By buying such products you confirm that you are buying them for, or application by, or under supervision and after advice of, such salon professional in accordance with brand-owners processes and recommendation or that you are an appropriate salon professional.

The trademarks, service marks and brand names of products sold by this shop are the property of the respective third party owners of such marks and brands ("brand owners"). This shop is a seller of goods only, is not in any way affiliated nor an agent of such brand owners, and we do not claim any rights to such trademarks, service marks, brand names or other intellectual property of the brand owners or producers of these products.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt